I spend most of my time talking to people about identifying bottlenecks in their system so they can improve the flow of work passing through it. It doesn’t matter whether it is building software, creating physical tools, or writing policy within government. However, a recent article about a theme park… Read More »Please don’t reduce my queue
What’s your favourite business-focused book? Someone asked me this the other day. Although I considered Dan Pink’s Drive, Cialdini’s Influence, Duckworth’s Grit, Hubbard’s How to Measure Anything and a raft of others, it had to be Goldratt’s The Goal. Now it’s in graphic form! The book, first published in 1984, was not just… Read More »The Goal becomes graphic
I’m hooked on a new series. Despite its name, The Fix is not about drugs or an assassin, but about service design. We’re going to be talking more and more about service design on this blog soon but, to begin with, I’d direct you over to BBC Radio 4. My… Read More »The Fix
A few months ago, I saw an interesting TED talk by Susan Pinker: “The secret to living longer may be your social life”. It refers to research done by Julianne Holt-Lunstad et al “Social Relationships and Mortality Risk: A Meta-analytic Review” (Brigham Young Uni). Pinker tells us that Sardinia has… Read More »Proof that face-to-face communication rocks
In February 2016, we launched our workshop game, Iterative Incremental Big Bang. Although our biggest market is the United Kingdom, over 60% of sales have been shipped elsewhere in the world (as far as Canada, Vietnam, New Zealand and Russia). Our friends at ScrumTrek in Russia liked the game so… Read More »Our game … in Russian
“My brother got all the brains. I had to work really hard to get where I am.” ~ David Lowe, 1995 onwards That’s how I used to explain my successes. I thought I’d got the short straw at having to work much harder to get results. But it turns out that… Read More »Grit is what you need
My previous post about working like a startup mentioned the scientific method around which my favoured way of working revolves. In fact, with our small feedback loops and Bayesian planning (that is, taking new information and adjusting our plans), many agile teams are using this method without knowing it. So… Read More »What is the scientific method?
Following on from last week’s ‘What is an entrepreneur?‘ post, I thought we’d look at how to act like a startup. If you remember, a team had asked me to help them think differently. They were stuck in a rut (building something that they weren’t sure was going to solve… Read More »How to work like a startup
Me: “Who can name an entrepreneur?” Team: “Richard Branson. Elon Musk …” Me: “Does anyone know them personally?” Team: “No.” Me: “Does anyone know an entrepreneur personally?” Team member: “You won’t know him, but a guy I know called Bob is an entrepreneur” Me: “Good. Are you entrepreneurs?” Team: “Er… Read More »What is an entrepreneur?
What’s the best way to go about building a new product, service or solution? Many will say that it is Lean Startup’s build-measure-learn cycle. I don’t disagree that it makes sense testing assumptions and getting early feedback, but I believe that there’s a process that precedes it. I’d argue that… Read More »Ask-learn-evaluate cycle
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