Individuals and interactions over processes and tools Client: ‘They aren’t actioning my request!’ Jim: ‘When did you ask them for it?’ Client: ‘Let me think… I raised a ticket in Jira a week or so ago and nothing has happened.’ That was an actual conversation we had with a client… Read More »Core value of Agile #1
For over 7 years, we have been regularly writing articles on scrumandkanban.co.uk. It enables us to write considered pieces, spending time crafting an intelligent and insightful piece. But we are aware that people like to consume information in different ways, so have decided to augment our written contributions with two… Read More »Agile Fundamentals and Beyond
As we were settling into the Covid-lockdown in early April 2020, I had a Zoom call with Jim Benson, creator of Personal Kanban and Lean Coffee. We discussed a variety of topics, including how Lean Coffee came about, how it has taken off around the world, the problems with Lean… Read More »In conversation with Jim Benson
Our new YouTube series (and accompanying podcast) is focused on the fundamentals of Agile … so we’ve named it AGILE FUNDAMENTALS & BEYOND. We will be asking the questions that everybody who is starting with Agile wants answered. The first episode asks “Is Agile the same as Scrum?” and features… Read More »Is Agile the same as Scrum?
“Our teams don’t need training because we have some experienced people who can explain it to the rest.” Wouldn’t it be marvellous if knowledge got shared like that? A few ‘evangelists’ gradually educating the whole workforce. The problem is, these evangelists have often learned on the job, picking up practices,… Read More »How to train an organisation
When writing The Innovation Revelation, I discovered that service design is a mystery to many people. So I thought it would be beneficial to ask a bunch of experts to provide an explanation. Here is a compilation of clips taken from 14 experts: Their full videos (and more) will be… Read More »What is service design?
“I have an idea.” The 4 words that strike fear into my wife How do you know if your killer new idea is really any good? Although my recent book, The Innovation Revelation, looked at finding solutions to customers’ problems at a macro level (i.e. from understanding the intersection between… Read More »What customers want
Charlie is at his wits end. He and his team suffer from their organisation’s bad practices on a daily basis and he has had enough. He writes his resignation letter, listing a dozen problems. Some of you will recognise this as the start to my new book, a story about… Read More »I spy a dysfunction in the house
In the 1950s, Carl Rogers made a defining change in the way therapists viewed their patients: rather than the expert therapist needing to fix the patient (as in psychoanalysis), Rogers proposed that the client was the expert in their own life and therefore the client was best-placed and capable to… Read More »Unconditional Positive Regard
I’m a big believer in simple tools (afterall, they are there to help us get the work done rather than be the focus of our work). I’m also a sucker for a bit of stationery. So when I got sent a free sample of Myndflo — apparently “A sustainable alternative… Read More »Myndflo – the static stickies