Category Archives: concept

What customers want

“I have an idea.” The 4 words that strike fear into my wife How do you know if your killer new idea is really any good? Although my recent book, The Innovation Revelation, looked at finding solutions to customers’ problems at a macro level (i.e. from understanding the intersection between an organisation’s needs and customer… Read More »

Unconditional Positive Regard

In the 1950s, Carl Rogers made a defining change in the way therapists viewed their patients: rather than the expert therapist needing to fix the patient (as in psychoanalysis), Rogers proposed that the client was the expert in their own life and therefore the client was best-placed and capable to find a solution to their… Read More »

Scenario-based learning

At this month’s meetup we tried something new: allowing people to learn by putting them in a simulation of a Scrum event. That is, we created a daily stand-up and retrospective using ‘actors’, then asked participants to jump in if they thought they could do a better job at facilitating. Preparation Ahead of the session,… Read More »

How to demotivate people

Abraham Lincoln’s “you can’t please all the people all of the time” is certainly true, but sometimes we make the situation worse unnecessarily. Here’s my list of 10 ways to demotivate people in a working environment that are all avoidable: 1. Refer to people as “Resources” Printers, paper, pens, computers are resources; people aren’t. Referring… Read More »

Contracting

When coaches start a new coaching engagement with an individual, it is usual for them to agree how they will work together. This is referred to as contracting. You will note that this is a verb (as in “to settle or establish by agreement”), rather than a noun (as in “the written form of such… Read More »

Going for gold

“Welcome to the most successful sports club in the world.” Founded in 1818, the Leander Club in Henley on Thames is well-placed to make that claim. 12 athletes from the Leander Club won gold medals in Rio 2016. The club has a tally of 123 golds since 1908 and is the home to heroes such… Read More »