When writing The Innovation Revelation, I discovered that service design is a mystery to many people. So I thought it would be beneficial to ask a bunch of experts to provide an explanation. Here is a compilation of clips taken from 14 experts: Their full videos (and more) will be… Read More »What is service design?
A couple of months ago, I talked about trying to innovate on society’s real-life problems. My idea was to create an environment where we could harness the power of great minds (who are not currently connected to the problem) to bring fresh ideas and explore new options. Last month, we ran… Read More »Innovating courts