I recently met the head of one of the world’s oldest organisations. Despite being incredibly high profile and serving millions of customers each year, their delivery process is far from perfect. As we sat chatting over a glass of sherry and a mince pie (apparently he never tires of them), the… Read More »Is Father Christmas agile?
I promise that I will do my best To do my duty to God and to the Queen To help other people And to keep the Cub Scout Law. ~ The Cub Scout Promise I repeated that phrase, which I knew verbatim, each week for a good portion of my… Read More »Back to basics
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