When words go bad

“Don’t assume your customers think like you” “Don’t assume your customers think like you” is my number one piece of advice for anyone starting a new business. It was one of the critical errors I made in 2004 that resulted in my first start-up failing and still holds true today.… Read More »When words go bad

Commitment and Consistency

Would you be shocked if I told you that, during the Korean War, prisoners of war from the United States gave away military secrets, informed on fellow prisoners, and even publically denounced their country? Would you be even more surprised if I told you they did so without being beaten… Read More »Commitment and Consistency

Commitment issues

“I don’t like the word commitment”, started Bob in a retrospective, “I don’t feel it’s fair that I’m promising the business the delivery of something that I have no control over [because there was work in the sprint that Bob would not be working on]. I’d prefer to use a… Read More »Commitment issues