Charlie is at his wits end. He and his team suffer from their organisation’s bad practices on a daily basis and he has had enough. He writes his resignation letter, listing a dozen problems. Some of you will recognise this as the start to my new book, a story about… Read More »I spy a dysfunction in the house
“Don’t assume your customers think like you” “Don’t assume your customers think like you” is my number one piece of advice for anyone starting a new business. It was one of the critical errors I made in 2004 that resulted in my first start-up failing and still holds true today.… Read More »When words go bad
Would you be shocked if I told you that, during the Korean War, prisoners of war from the United States gave away military secrets, informed on fellow prisoners, and even publically denounced their country? Would you be even more surprised if I told you they did so without being beaten… Read More »Commitment and Consistency
“I don’t like the word commitment”, started Bob in a retrospective, “I don’t feel it’s fair that I’m promising the business the delivery of something that I have no control over [because there was work in the sprint that Bob would not be working on]. I’d prefer to use a… Read More »Commitment issues
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