How to listen like a hostage negotiator

There’s a man in the house in front of you. He’s tied his wife to a chair, poured petrol over her and is threatening to set her on fire. “I’ve been at work all day. When I get home, I find her [his wife] on the phone, and she refuses to tell me who she’s… Read More »

“The special one”

In a recent conversation with an “Agile Coach”, the conversation turned to coaching in an organisational setting. The coach said: “It’s my job to tell people that they are doing things wrong, and that they should approach things the way I tell them to… I’m a bit like Jose Mourinho… the special one… and that’s… Read More »

Role mapping

We all know that “Individuals and interactions” are important. I believe that getting explicit agreement on how the team will work together is fundamental to a happy and performing team. One exercise I have run in various orgs, from fashion retailers to hospitals, is a simple mapping of roles but is highly effective. How it works… Read More »

Culture and Behaviour

As a community, we spend a lot of time debating the practicalities of Agile thinking. What makes a good retrospective? Should we run 2 or 3 week Sprints? What questions should we ask at the stand up? These are all great things to discuss, but if we agree that Agile is a set of principles,… Read More »

Mural

I know it’s not all about tools (or processes), but I’m quite liking Mural right now. There’s something about the flexibility and space to allow your mind to roam. Google’s offerings (i.e. docs, sheets, slides) are all very good when you’re trying to co-create some text or create a multi-entry spreadsheet or work on a… Read More »