What percentage of your team’s time is actually spent working on the items that are ‘in progress’? 70%? 75%? 80%? Some suggest that it is as low as 2% and that 40% is the most that’s been observed. This is the world of flow efficiency. Originating from the manufacturing industry,… Read More »Flow Efficiency
After relaying Hakan Forss’ Red Brick Cancer presentation from LKUK13 to some colleagues, we got into a discussion about ‘resource efficiency’ and ‘flow efficiency’ in reference to coffee shops. (Names changed to protect identity) The first company, CelestialDollars, takes each person’s order and their money, then pushes the orders through… Read More »Coffee shop flow
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