A method of grouping work according to customer expectations, particularly relating to risk (i.e. what happens if we don’t do this work at a specific time). Typical classes of service include standard, expedite, fixed date and intangible.
A method of grouping work according to customer expectations, particularly relating to risk (i.e. what happens if we don’t do this work at a specific time). Typical classes of service include standard, expedite, fixed date and intangible.