service design

What is service design?

When writing The Innovation Revelation, I discovered that service design is a mystery to many people. So I thought it would be beneficial to ask a bunch of experts to provide an explanation. Here is a compilation of clips taken from 14 experts: Their full videos (and more) will be… Read More »What is service design?

What customers want

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  • 3 min read

“I have an idea.” The 4 words that strike fear into my wife How do you know if your killer new idea is really any good? Although my recent book, The Innovation Revelation, looked at finding solutions to customers’ problems at a macro level (i.e. from understanding the intersection between… Read More »What customers want

Innovating courts

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  • 4 min read

A couple of months ago, I talked about trying to innovate on society’s real-life problems. My idea was to create an environment where we could harness the power of great minds (who are not currently connected to the problem) to bring fresh ideas and explore new options. Last month, we ran… Read More »Innovating courts

The Fix

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  • 1 min read

I’m hooked on a new series. Despite its name, The Fix is not about drugs or an assassin, but about service design. We’re going to be talking more and more about service design on this blog soon but, to begin with, I’d direct you over to BBC Radio 4. My… Read More »The Fix