Category Archives: product

What customers want

“I have an idea.” The 4 words that strike fear into my wife How do you know if your killer new idea is really any good? Although my recent book, The Innovation Revelation, looked at finding solutions to customers’ problems at a macro level (i.e. from understanding the intersection between an organisation’s needs and customer… Read More »

I spy a dysfunction in the house

Charlie is at his wits end. He and his team suffer from their organisation’s bad practices on a daily basis and he has had enough. He writes his resignation letter, listing a dozen problems. Some of you will recognise this as the start to my new book, a story about a fictional organisation called Nuttinghams.… Read More »

Myndflo – the static stickies

I’m a big believer in simple tools (afterall, they are there to help us get the work done rather than be the focus of our work). I’m also a sucker for a bit of stationery. So when I got sent a free sample of Myndflo — apparently “A sustainable alternative to flip charts and sticky… Read More »