David Lowe

What is service design?

When writing The Innovation Revelation, I discovered that service design is a mystery to many people. So I thought it would be beneficial to ask a bunch of experts to provide an explanation. Here is a compilation of clips taken from 14 experts: Their full videos (and more) will be… Read More »What is service design?

What customers want

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  • 3 min read

“I have an idea.” The 4 words that strike fear into my wife How do you know if your killer new idea is really any good? Although my recent book, The Innovation Revelation, looked at finding solutions to customers’ problems at a macro level (i.e. from understanding the intersection between… Read More »What customers want

Scenario-based learning

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  • 4 min read

At this month’s meetup we tried something new: allowing people to learn by putting them in a simulation of a Scrum event. That is, we created a daily stand-up and retrospective using ‘actors’, then asked participants to jump in if they thought they could do a better job at facilitating.… Read More »Scenario-based learning

How to demotivate people

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  • 4 min read

Abraham Lincoln’s “you can’t please all the people all of the time” is certainly true, but sometimes we make the situation worse unnecessarily. Here’s my list of 10 ways to demotivate people in a working environment that are all avoidable: 1. Refer to people as “Resources” Printers, paper, pens, computers… Read More »How to demotivate people

Why organisations fail

John Kotter is a professor of leadership at Harvard, as well as a best-selling author. One of his most famous books, Leading Change, outlines eight errors that cause corporate “change efforts” to fail. How many do you recognise? #1: Complacency In short, the organisation doesn’t create a great enough sense… Read More »Why organisations fail

What is a Servant Leader?

“Scrum Mastery is about servant leadership.” “The best leaders are servant leaders.” We hear statements like this a lot in our agile world. But what does it actually mean? It all started in 1970 with Robert K. Greenleaf’s essay “The Servant as Leader”. What does Servant Leadership mean? Greenleaf says… Read More »What is a Servant Leader?