Tag Archives: Hakan Forss

Coffee shop flow

After relaying Hakan Forss’ Red Brick Cancer presentation from LKUK13 to some colleagues, we got into a discussion about ‘resource efficiency’ and ‘flow efficiency’ in reference to coffee shops. (Names changed to protect identity) The first company, CelestialDollars, takes each person’s order and their money, then pushes the orders through to their barista regardless of… Read More »