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The Scrum Guide changes

In November 2020, Ken Schwaber and Jeff Sutherland (the creators of Scrum) released an updated version of The Scrum Guide. There were quite a few changes. Here are the ones that Jim, Jit and David think are most significant to teams. Addition of the Product Goal The Scrum Guide says:… Read More »The Scrum Guide changes

Core value of Agile #1

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  • 4 min read

Individuals and interactions over processes and tools Client: ‘They aren’t actioning my request!’ Jim: ‘When did you ask them for it?’ Client: ‘Let me think… I raised a ticket in Jira a week or so ago and nothing has happened.’ That was an actual conversation we had with a client… Read More »Core value of Agile #1

Is Agile the same as Scrum?

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  • 1 min read

Our new YouTube series (and accompanying podcast) is focused on the fundamentals of Agile … so we’ve named it AGILE FUNDAMENTALS & BEYOND. We will be asking the questions that everybody who is starting with Agile wants answered. The first episode asks “Is Agile the same as Scrum?” and features… Read More »Is Agile the same as Scrum?

What is service design?

When writing The Innovation Revelation, I discovered that service design is a mystery to many people. So I thought it would be beneficial to ask a bunch of experts to provide an explanation. Here is a compilation of clips taken from 14 experts: Their full videos (and more) will be… Read More »What is service design?

What customers want

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  • 3 min read

“I have an idea.” The 4 words that strike fear into my wife How do you know if your killer new idea is really any good? Although my recent book, The Innovation Revelation, looked at finding solutions to customers’ problems at a macro level (i.e. from understanding the intersection between… Read More »What customers want

Scenario-based learning

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  • 4 min read

At this month’s meetup we tried something new: allowing people to learn by putting them in a simulation of a Scrum event. That is, we created a daily stand-up and retrospective using ‘actors’, then asked participants to jump in if they thought they could do a better job at facilitating.… Read More »Scenario-based learning

How to demotivate people

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  • 4 min read

Abraham Lincoln’s “you can’t please all the people all of the time” is certainly true, but sometimes we make the situation worse unnecessarily. Here’s my list of 10 ways to demotivate people in a working environment that are all avoidable: 1. Refer to people as “Resources” Printers, paper, pens, computers… Read More »How to demotivate people

Contracting

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  • 3 min read

When coaches start a new coaching engagement with an individual, it is usual for them to agree how they will work together. This is referred to as contracting. You will note that this is a verb (as in “to settle or establish by agreement”), rather than a noun (as in… Read More »Contracting