Author Archives: David Lowe

How to listen like a hostage negotiator

There’s a man in the house in front of you. He’s tied his wife to a chair, poured petrol over her and is threatening to set her on fire. “I’ve been at work all day. When I get home, I find her [his wife] on the phone, and she refuses to tell me who she’s… Read More »

Role mapping

We all know that “Individuals and interactions” are important. I believe that getting explicit agreement on how the team will work together is fundamental to a happy and performing team. One exercise I have run in various orgs, from fashion retailers to hospitals, is a simple mapping of roles but is highly effective. How it works… Read More »

Mural

I know it’s not all about tools (or processes), but I’m quite liking Mural right now. There’s something about the flexibility and space to allow your mind to roam. Google’s offerings (i.e. docs, sheets, slides) are all very good when you’re trying to co-create some text or create a multi-entry spreadsheet or work on a… Read More »

How to work like a startup

Following on from last week’s ‘What is an entrepreneur?‘ post, I thought we’d look at how to act like a startup. If you remember, a team had asked me to help them think differently. They were stuck in a rut (building something that they weren’t sure was going to solve the most important problem) and… Read More »

What is an entrepreneur?

Me: “Who can name an entrepreneur?” Team: “Richard Branson. Elon Musk …” Me: “Does anyone know them personally?” Team: “No.” Me: “Does anyone know an entrepreneur personally?” Team member: “You won’t know him, but a guy I know called Bob is an entrepreneur” Me: “Good. Are you entrepreneurs?” Team: “Er … no” Me: “Do you… Read More »