Author Archives: David Lowe

Snakes & ladders

I can’t stand a boring retro. Doesn’t the thought of another session of happy face, sad face makes you want to pull the duvet over your head and snooze the alarm clock? So, whenever I’m working with a team, I try not to run the same retro format twice. Sometimes this results in the obscure… Read More »

Please don’t reduce my queue

I spend most of my time talking to people about identifying bottlenecks in their system so they can improve the flow of work passing through it. It doesn’t matter whether it is building software, creating physical tools, or writing policy within government. However, a recent article about a theme park in The Netherlands made me… Read More »

The Goal becomes graphic

What’s your favourite business-focused book? Someone asked me this the other day. Although I considered Dan Pink’s Drive, Cialdini’s Influence, Duckworth’s Grit, Hubbard’s How to Measure Anything and a raft of others, it had to be Goldratt’s The Goal. Now it’s in graphic form!   The book, first published in 1984, was not just the best explanation of the… Read More »

The Fix

I’m hooked on a new series. Despite its name, The Fix is not about drugs or an assassin, but about service design. We’re going to be talking more and more about service design on this blog soon but, to begin with, I’d direct you over to BBC Radio 4. My favourite session, as I’m working… Read More »

Our game … in Russian

In February 2016, we launched our workshop game, Iterative Incremental Big Bang. Although our biggest market is the United Kingdom, over 60% of sales have been shipped elsewhere in the world (as far as Canada, Vietnam, New Zealand and Russia). Our friends at ScrumTrek in Russia liked the game so much that they asked us… Read More »

How to listen like a hostage negotiator

There’s a man in the house in front of you. He’s tied his wife to a chair, poured petrol over her and is threatening to set her on fire. “I’ve been at work all day. When I get home, I find her [his wife] on the phone, and she refuses to tell me who she’s… Read More »